FAQ
Frequently Asked Questions
What medical equipment does Biomagna supply in the UAE?
Biomagna supplies diagnostic devices, respiratory and oxygen equipment, mobility aids (wheelchairs, walkers, rollators), hospital and home medical beds, and medical disposables. We serve hospitals, clinics, and individual home healthcare customers across the UAE.
How can I choose the right wheelchair or mobility equipment?
The right choice depends on the user's mobility level, weight, transfer ability, travel needs, and how often the equipment will be used. Contact our team on WhatsApp or through our online store, and we can help recommend the right model based on your specific needs and budget.
Can I rent a wheelchair or medical equipment instead of buying?
Yes. We offer daily and weekly rental for electric and manual wheelchairs, ideal for patients, visitors, and short-term needs such as a Dubai trip or post-surgery recovery. Contact us on WhatsApp for current rental rates and availability.
Do you supply both hospitals/clinics and individual home healthcare customers?
Yes. We work with clinics and hospitals on equipment supply, installation, and commissioning, while also serving individual families and homecare patients directly through our online store and WhatsApp ordering.
Do you provide installation and technical support, or just delivery?
Beyond delivery, our team — which includes biomedical engineering backgrounds — provides installation, commissioning, calibration, and after-sales technical support. We stay involved after the sale rather than treating it as a one-time transaction.
What areas in the UAE do you deliver to?
We deliver across all seven Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain, with fast turnaround for most orders.
How do I get pricing or a bulk quote for my clinic?
Contact us directly via WhatsApp or our online quote request form. We provide tailored pricing for bulk and clinic orders separately from individual retail pricing.
What warranty and after-sales support are available?
Our products are supplied with the applicable manufacturer warranty, subject to each product's specific terms. Our team also provides ongoing technical support, maintenance guidance, and assistance with spare parts after your purchase.
Do you repair or service medical equipment you didn't sell us?
Contact our team with your equipment details and we can advise whether we're able to assist with servicing, maintenance, or spare parts, depending on the product and brand.
Can I buy oxygen concentrators or CPAP/BiPAP machines directly online?
Yes. Our full range of respiratory equipment, including 5L and 10L oxygen concentrators, portable oxygen concentrators, and CPAP/BiPAP machines, is available through our online store, with delivery across the UAE.
What should I consider before buying medical equipment for home use?
A few things matter more than the price tag: how often the equipment will actually be used, whether it needs to travel with the person (car, flights, hotels), the specific weight or support requirements, and whether you'll need help with setup or ongoing maintenance. It's also worth checking what after-sales support looks like — batteries, spare parts, and repairs come up eventually with most medical equipment. If you're unsure what fits your situation, our team can walk through it with you on WhatsApp before you order.
How do I contact Biomagna for questions not answered here?
The fastest way to reach us is via WhatsApp, where our team can answer product questions, provide quotes, and help with orders. You can also browse our full catalog at store.biomagnamed.com.
Still have questions? Message us on WhatsApp.